HyeCare is a provider of remote medical care or telecare services – medical consultancy through a phone or computer or any other available smart device. For more details about our services and our mission please check out the About Us page on our website. 

Health records are kept totally secure and only shared between the consultant and the customer. There is nothing more important to us than keeping your data secure. However, we can guarantee the customers’ data security if the sessions are provided over our Dedicated Customer Portal, a special encrypted platform that was dedicated to this purpose. Consumer apps like FaceTime and Skype are not secure enough for video visits.

You do not need to have internet connection to set an appointment or to conduct the session. If necessary, you can call us and our consultant will conduct the session via phone at no additional cost for you: we offer a toll free phone number to our customers. 

HyeCare is all about making your healthcare experience better. Our systems will automatically detect the drop in your internet bandwidth and turn the video session and recording off. The consultation will shift to an audio-only mode. The video session will resume when the network is back to the required speed.

No, the session recording cannot be disabled. The recording feature is part of the Dedicated Customer Portal, our special encrypted platform. With this feature, the customer and the consultant can use the recorded video anytime to go back to any point of the consultation for a review. The video mode is for the benefit of both our customers and consultants.

HyeCare uses its Dedicated Customer Portal, a special encrypted platform that provides for encrypted video conferencing that helps keep the customer data totally secure. You gain access to this portal when you register an account on our website. However, we can also use any modern video conferencing tool that is convenient for the customer: Zoom, Webex, and Skype.

Video recorded sessions will be saved for a 90-day period after completion of the session.

You can pay with any major credit card, or any universal payment system or via direct banking. We have partnered with the industry’s best payment providers. Payments can be via major credit cards (Visa, MasterCard, and American Express), debit cards and direct banking in X number of currencies, as well as the universal payment systems, such as PayPal, Stripe, and others.
Please also refer to the Terms and Conditions page on our website for payment options.

We understand that sometimes treatments/procedures do not fit into our customers’ busy schedules.
If the appointment is cancelled by the customer, free cancellation is applied if made within 48 hours prior to the appointment. Otherwise the full price of the appointment will be charged.
In case the consultant is not able to attend the appointment, he/she has the option to recommend another time to the customer and if accepted by the customer, the appointment will be rescheduled. Otherwise the full payment of this particular appointment will be refunded back to the customer.
If HyeCare is accountable for the cancellation, then HyeCare will do everything possible to re-schedule the customer with another consultant or at another time slot at the customer’s convenience. Otherwise HyeCare will reimburse the customer the full payment for this specific appointment.
Please also refer to the Terms and Conditions page on our website to see the Cancellation/ Amendments/ No show policy.

NO, you cannot. This is not permitted by the American Medical Association. The prescription format generated via the system is as per the published guidelines of the American Medical Association.

NO, you cannot. Customers should NOT use HyeCare in case of any medical emergency. If you are having a medical emergency, please contact your local emergency service.

HyeCare should be used when you need non-critical care, for a follow up or second opinion, reviewing medical reports, reviewing the initial treatments etc. While HyeCare is not intended to replace your regular consultant or specialist for common or chronic conditions, an online consultation can sometimes substitute a consultant’s visit.

HyeCare is available to both consultants and customers regardless of their geographic location – domestic or international. HyeCare’s Dedicated Customer Portal, a special encrypted platform, enables 24/7 access, and 365 days a year. However, please note that individual consultants are subject to their stated availability.

No, HyeCare does not accept medical insurance.

If an appointment is cancelled by the customer, free cancellation is applied if made within 48 hours prior to the appointment. Otherwise the full price of the appointment will be charged.
In case the consultant is not able to attend the appointment, he/she has the option to recommend another time to the customer and if accepted by the customer, the appointment will be rescheduled. Otherwise the full payment of this particular appointment will be refunded back to the customer.
If HyeCare is accountable for the cancellation, then HyeCare will do everything possible to re-schedule the customer with another consultant or at another time slot at the customer’s convenience. Otherwise HyeCare will reimburse the customer the full payment for this specific appointment.
Please also refer to the Terms and Conditions page on our website for HyeCare refund policy.

The Dedicated Customer Portal is a secure online website that gives customers a convenient, 24-hour access to personal health information from anywhere via Internet connection. Using a secure username and password, customers can view their health information, such as:

• Recent sessions with our consultants
• Medications
• Immunizations
• Allergies
• Lab results

Our portal also allow you to:

• Securely message your consultant
• Schedule non-urgent appointments
• Update contact information
• Make payments
• Download and complete forms
• View educational materials

With the Dedicated Customer Portal, you can be in control of your health and care. Our portal allows you to save your time, help you communicate with your consultant, and support care between visits.

Any record entered into the HyeCare system that has previously been cancelled will also be permanently deleted from the system. To have a new record you need to register again in the system.

The estimated waiting time to see a consultant via teleconsultation is 15 minutes. If no consultants are available to conduct a teleconsultation right away, a consultant will make a teleconsultation appointment with you and call you back at the designated time.

Please contact our Customer Service Team at [email protected] or call phone number and we will do everything to settle the matter in the best possible manner. We will refund you for this session in case you are not fully satisfied with the experience. Please refer to the Terms and Conditions page on our website for HyeCare refund policy.

Each of our consultants go through a selection process to become a part of the HyeCare network. Subsequently, each consultant is monitored through our Quality Improvement Process.

We do not recommend sharing the visit notes as these notes do not represent an official document, but our advice is to discuss this possibility with our consultant.

We might offer special limited-time packages. To see the prices and terms please refer to the Promotion section on our website.

Yes, we do offer international visits. To see the details related to international visits please refer to the Privacy Policy page on our website at hyecare.com/privacy-policy.

We offer consultations in different languages, please check out our website to see the languages we offer. Each consultant’s profile also states the languages in which he or she can provide consultation.

You can set up an account and/or make an appointment for any ADULT family member. We do not knowingly allow individuals under the age of 18 to create accounts that allow access to our Services. Individuals under age of 18 can be under supervision of parent’s account.

Please contact our Customer Service and we will find a solution for your specific case.

If after 15 minutes the customer still has any questions and the time is less than it would be adequate to answer the question, then the customer should take another session assuming the consultant will be available for this additional session. Otherwise, another session can be scheduled within a 24-hour period.

No, under no circumstances our consultants can do that.

Setting up multiple accounts for different adult customers on the same device is easy. To create another account, simply log out of the app and create a new account. Just remember to logout after every appointment to keep your information private.

Important: Please note that multiple accounts for one person is prohibited.